Strategy For Implementing An Electronic-Based Government System To Support Smart City In Public Service Malls In Bungo Regency

Asra’i Maros; Nanang Al  Hidayat; Sandi  Alam; Nadyanda Pujasuyara  Ulandari

doi:10.36378/internationalconferenceuniks.v4i1.6122

Asra’i Maros Ilmu Administrasi Negara, Administrasi, IAK Setih Setio
Nanang Al Hidayat
Sandi Alam Bisnis Digital, Ekonomi dan Bisnis, IAK Setih Setio
Nadyanda Pujasuyara Ulandari Ilmu Administrasi Negara, Administrasi, IAK Setih Setio

DOI: https://doi.org/10.36378/internationalconferenceuniks.v4i1.6122

Keywords: SPBE, Smart City, Public Service Mall, Digital Transformation, Public Service

Abstract

Digital transformation is one of the main agendas of bureaucratic reform in improving the quality of public services in Indonesia. The implementation of the Electronic-Based Government System (SPBE) is a strategic instrument used by the government to realize effective, efficient, transparent, and accountable governance. One form of SPBE implementation in the region is realized through the implementation of Public Service Malls (MPP) that integrate various services in one service location. This study aims to analyze the SPBE implementation strategy in supporting the Smart City concept in the Bungo Regency Public Service Mall. The study uses a qualitative approach with a case study method. Data were obtained through observation, in-depth interviews, and documentation of MPP managers, regional apparatus organizations providing services, service officers, and service users. Data analysis was carried out through data reduction, data presentation, and conclusion. The study uses the Osborne and Plastrik public service strategy theory, which includes core strategies, consequence strategies, customer strategies, monitoring strategies, and cultural strategies. The results show that the implementation of SPBE in the Bungo Regency MPP has supported the acceleration of public services through the use of information technology and service integration. However, implementation has not been optimal due to challenges such as limited inter-agency system integration, human resource capacity, digital work culture, and information technology infrastructure. The monitoring strategy has shown relatively good performance, while the core strategy, consequence strategy, customer strategy, and culture strategy still require strengthening. The study recommends improving digital service integration, strengthening civil servant competency, developing a performance-based reward and sanction system, and strengthening the digital work culture to support the acceleration of Smart City implementation in Bungo Regency.

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