STANDAR OPERASIONAL PROSEDUR PENGURUSAN IZIN SURAT KETERANGAN GANTI RUGI (SKGR) DI KANTOR CAMAT KUANTAN HILIRKABUPATEN KUANTAN SINGINGI

Abstract

This research was conducted in KuantanHilir District, Kuantan Singingi Regency. The purpose of this study was to find out how the Standard Operating Procedures for Management of Permits for Compensation Certificates at the Kuantan Hilir Sub-District Office, Kuantan Singingi Regency. The sampling technique uses the Simple Random Sampling method. Simple Random Sampling is taking sample members from a population that is carried out randomly without regard to the strata in that population. The data is processed using a quantitative descriptive method. Data obtained through, direct observation, questionnaires, and documentation.

          In this study the indicators are requirements, procedures, service period, fees/tariffs and complaint handling. The results of the study found that the SOP for obtaining SKGR permits at the Kuantan Hilir sub-district office was still not appropriate. This can be seen from the results of the author's direct observations with the community. Problems were still found when managing SKGR such as the implementation of services that were not on time, lack of cost transparency in managing SKGR. As executors of SKGR permit management activities, employees should have professionalism, be disciplined at work and be able to provide the best service to the community.

          The results of the research on the SOP for obtaining SKGR permits at the Kuantan hilir Sub-District Office, Kuantan Singingi District, resulted in an average score of 3,75 which is in a good interval. This is based on the 5 indicators used in this study, namely requirements, service procedures, service period, fees/tariffs, and complaint handling, almost all indicators are good.