The Assessment Maturity Organization Of Local Government: Evidence From Serang City, Banten
Abstract
This study aims to measure the maturity of local government organizations which is the result of measuring the maturity of all local government organizations. Organizational maturity assessment is part of the implementation of bureaucratic reform in Indonesia. There are 33 local government organizations (OPD) of Serang City Government. The research method used is a mixed method with a sequential explanatory strategy. Data collection uses 3 stages, first distributing questionnaires to 99 respondents to measure 3 dimensions, namely governance, organizational culture and innovation and elaborated in 11 questions referring to the Minister of Home Affairs Regulation Number 99 of 2018. Second, in-depth interviews with upper management level employees (secretary of the agency) and middle management (planning and 1 program area). Third, documentation studies were also conducted to validate questionnaire answers and interview results. The results showed that the maturity level of the Serang City Local Government was in the “Medium / Good Enough” category with a score of 37.77. The biggest weakness in the Governance sub-dimension is the low management of resources and work tools due to budget constraints and poor planning in the procurement of public goods/services. The originality of this research is used to improve government performance and public services that are considered lacking.
Downloads
References
Yusriadi. Bureaucratic Reform to the improvement of public services Challenges for Indonesia. Publikauma J Adm Publik Univ Medan Area. 2018;6(1):15.
Wahyurudhanto A. Critical Reorientation of Bureaucratic Reform and Good Governance in Public Sector Administration in Indonesia. Webology. 2020;17(2):308–16.
Sappe S. Bureaucracy Reform and Good Governance Implementation Challenge in Indonesia. J Ilm Adm Pemerintah Drh. 2019;XI(1):61–78.
Indonesia R. Peraturan Presiden RI No 81 Tahun 2010 Tentang Grand Design Reformasi Birokrasi 2010-2025. Pemerintah Indonesia Indonesia; 2010 p. 1–5.
Indonesia PR. Undang-Undang Nomor 23 Tahun 2014 Tentang Pemerintahan Daerah [Internet]. Republik Indonesia 2014 p. 1–26.
Kemendagri. Peraturan Menteri Dalam Negeri No. 99 Tahun 2018 Tentang Pembinaan dan Pengendalian Penataan Perangkat Daerah. Republik Indonesia, 99 Tahun 2018 2018.
Gottschalk P. Maturity levels for interoperability in digital government. Gov Inf Q [Internet]. 2009;26(1):75–81. Available from: http://dx.doi.org/10.1016/j.giq.2008.03.003
Bititci US, Garengo P, Ates A, Nudurupati SS. Value of maturity models in performance measurement. Int J Prod Res. 2015;53(10):3062–85.
Maier A, Moultrie J, Clarkson PJ. Assessing Organizational Capabilities Reviewing and Guiding the Development of Maturity Grids. IEEE Trans Eng Manag. 2012;59(1):138–59.
Garenggo P, Biazzo S, Bititci U. Performance measurement systems in SMEs: A review for a research agenda. Int J Manag Rev. 2005;7(1):25–47.
Batista FF, Quandt CO. Knowledge management in the public sector: Maturity levels of federal government organizations in Brazil. Proc Eur Conf Knowl Manag ECKM. 2016;2016-Janua:54–61.
Demir F. Measuring Strategic Management Maturity: An Empirical Study in Turkish Public and Private Sector Organizations. World Acad Sci Eng Technol Int J Econ Manag Eng. 2017;11(11):2433–40.
Ahmad K, Ganapathy S, Mansor Z. THE MATURITY OF KNOWLEDGE MANAGEMENT. J Inf Syst Technol Manag. 2023;8(33):117–26.
Yahya AS. Tingkat Kematangan Perangkat Daerah Penyelenggara Urusan Administrasi Kependudukan dan Pencatatan Sipil ( Studi pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bandung Barat Tahun 2020 ) Undang Nomor 23 Tahun 2014 Tentang Pemerintahan Daerah , 2014. 2023;(99).
Tjakraatmadja JH, Febriansyah H, Pertiwi RR, Handayani DW. Knowledge Management Maturity Level of Indonesian Government Institutions and State-Owned Enterprises. Int J Knowl Syst Sci. 2022;13(2):1–15.
Berthanilla R, Marthalena M, Nugroho A. EVALUASI KEBIJAKAN PENETAPAN KOTA SERANG SEBAGAI IBU KOTA PROVINSI BANTEN (Studi Reformasi Birokrasi Pelayanan di Kecamatan Taktakan Kota Serang). Kolaborasi J Adm Publik. 2019;5(3):274–87.
Dhamayanti DP. Analisis penerapan simral di badan perencanaan pembangunan daerah kota serang. Serang; 2019.
Chittoo HB, Ramphul N, Nowbutsing B. Globalization and public sector reforms in a developing country. Cult Mandala Bull Cent East-West Cult Econ Stud Bull Cent East-West Cult Econ Stud Glob public Sect reforms a Dev Ctry [Internet]. 2009;8(2):30–51. Available from: http://epublications.bond.edu.au/cm/vol8/iss2/3
Turner M, Prasojo E, Sumarwono R. The challenge of reforming big bureaucracy in Indonesia. Policy Stud [Internet]. 2022;43(2):333–51. Available from: https://doi.org/10.1080/01442872.2019.1708301
Wihantoro Y, Lowe A, Cooper S, Manochin M. Bureaucratic reform in post-Asian Crisis Indonesia: The Directorate General of Tax. Crit Perspect Account [Internet]. 2015;31:44–63. Available from: http://dx.doi.org/10.1016/j.cpa.2015.04.002
Diprose R, Wulandari P, Williams E, Yustriani L. Bureaucratic Reform in Indonesia: Policy Analyst Experiences [Internet]. Melbourne Australia: University of Melbourne; 2020. 75 p. Available from: https://minerva-access.unimelb.edu.au/bitstream/handle/11343/250818/Diprose et al_ksi-1587363971.pdf
Pemerintah Kota Serang. Peraturan Walikota Serang No 50 Tahun 2021 tentang Roadmap Reformasi Birokrasi Pemerintah Daerah Kota Serang Tahun 2019 - 2023. Serang Indonesia; 2021 p. 9–25.
Jamil I, Amunuzzaman SM, Haque ST. Public Administration , Governance and Globalization. Springer; 2015. 11–26 p.
UNDP. Governance for sustainable human development. UNDP. 1997;61(6):7.
Addink GH. Good Governance: Importance in Practice, Theories and Definitions. 2017;1(1):1–32. Available from: http://ojs.uho.ac.id/index.php/holrev/
Hartley J. Innovation in governance and public services: Past and present. Public Money Manag. 2005;25(1):27–34.
Mulgan G, Albury D. Innovation in the Public Sector. Innov Policy Challenges 21st Century. 2003;(October):64–85.
O’Donnell O. Innovation in the Irish public sector. 2006. 111 p.
Rogers EM. Diffusion of Innovations. The Oxford Handbook of Organizational Change and Innovation. 1983. 611–638 p.
Creswell JW. A Concise Introduction to Mixed Methods Research. Knight V, editor. Vol. ث ققثق, SAGE. SAGE Publisher; 2015. ثقثقثقثق.
Kumar R. Research Methodology: A Step-by-step Guide for Beginners. Vol. 12, Sage Publications. SAGE Publications Inc.; 2012. e25 p.
Denhardt RB, Denhardt JV. The new public service: Serving rather than steering. Public Adm Rev. 2000;60(6):549–59.
Mulyawan S. Manajemen Risiko. 2015;
Peraturan Walikota Serang No 50 Tahun 2021 tentang Roadmap Reformasi Birokrasi Pemerintah Daerah Kota Serang Tahun 2019 - 2023, 9 (2021).
Peraturan Menteri Dalam Negeri No. 99 Tahun 2018 Tentang Pembinaan dan Pengendalian Penataan Perangkat Daerah, Pub. L. No. 99 Tahun 2018, Republik Indonesia (2018).
Undang-Undang Nomor 23 Tahun 2014 Tentang Pemerintahan Daerah, Republik Indonesia 1 (2014).
Peraturan Presiden RI No 81 Tahun 2010 Tentang Grand Design Reformasi Birokrasi 2010-2025, Pemerintah Indonesia 1 (2010).
Copyright (c) 2024 Rahmawati, Hartuti Purnaweni, Hardi Warsono, Tri Yuniningsih
This work is licensed under a Creative Commons Attribution 4.0 International License.
