KUALITAS PELAYANAN RAWAT INAP DI RUMAH SAKIT UMUM DAERAH TELUK KUANTAN KABUPATEN KUANTAN SINGINGI

Abstract

The hospital as one of the health service facilities has a very strategic role in an effort to accelerate the health status of the Indonesian people. In order to improve public health, there are many things that need to be considered.In general, this study aims to find out how the quality of inpatient services at the Teluk Kuantan General Hospital, Kuantan Singingi Regency. This study uses this research in the form of quantitative descriptive research. The data collection techniques carried out were observation, questionnaires, triangulation, inpatients in the general hospital of the Kuantan Singingi Regency .The results showed that in general the Inpatient Service Quality at the Teluk Kuantan General Hospital in Kuantan Singingi District had gone well, to find out the service quality that was felt by consumers, there was a measure of customer satisfaction that was based on what five dimensions of service quality what consumers say is: Tangibles, Reliability, Responsiveness, Assurance, Caring (Emphaty).