ANALISIS STANDAR OPERASIONAL PROSEDUR PELAYANAN PUBLIK DI KANTOR KEPALA DESA PULAU JAMBU KECAMATAN CERENTI KABUPATEN KUANTAN SINGINGI

Abstract

This study aims to find out about the Standard Operating Procedure (SOP) for Public Services at the Office of the Head of the Jambu Island Village, Cerenti District, Kuantan Singingi District, which still has problems both with the Standard Operating Procedure (SOP) and services. The above problems have impacted on sub-optimal community services. Problems can be sourced from the Standard Operating Procedure (SOP) itself. The purpose of this study was to determine the Standard Operating Procedure (SOP) in the Office of the Head of Jambu Island Village, Cerenti District, Kuantan Singingi Regency. Referring to the above, the research formulation that will be examined is the Standard Operating Procedure (SOP) for Public Services at the Office of the Jambu Island Village Head, Cerenti District, Kuantan Singingi Regency. With this type of qualitative research methods to explore and understand the meaning that by a number of individuals or groups of people ascribed to social or humanitarian problems. The research location was carried out in Jambu Island Village with Village Government informants represented by all Village Officials and the community in this study who were considered to have the information needed in the research area. The method used to determine these key informants, the authors use a purposive sampling technique, which is a technique used when researchers have certain considerations in taking the sample. The data collected includes primary and secondary data. While the data collection techniques used are observation, interviews, documentation and triangulation. It can be concluded that the results of the Public Service SOP research at the Office of the Head of the Jambu Island Village, Cerenti District, Kuantan Singingi District have been carried out. and equitable justice in service.