ANALISISKEPUASANMASYARAKATDALAM PELAYANANPUBLIKDIKANTORCAMATKUANTAN TENGAHKABUPATENKUANTANSINGINGI

Abstract

This research was conducted in Kuantan Tengah district office, Kuantan Singingi Regency. The purpose of this study was to determine the Community Satisfaction In public services in Kuantan Tengah district office, Kuantan Singingi Regency. The formulation of the problem in this study is how to Analysis the Community Satisfaction In Public Services in Kuantan Tengah district office, Kuantan Singingi Regency. The sampling technique for employees of the district office were 10 people, while for community elements using the random sampling method, the sampling method of the population using the slovin formula is 44 people, total respondents in this study were 54 respondents. Based on the results of the distribution of questionnaires that have been conducted regarding the Community Satisfaction. Analysis of public services in Kuantan

Tengah district office, Kuantan Singingi Regency, which results in an average value of 3.28 means that the interval is Good Enough. However, based on the author's observations, there is one problem, namely employee discipline, because the community has arrived but there are still employees who provide services who have not arrived. So that the service provided by the district office is not optimal.