ANALISISKINERJABIROKRASIDALAMPELAYANAN PUBLIKDIKANTORCAMATKUANTANHILIRSEBERANG KABUPATENKUANTANSINGINGI

Abstract

Service has always been a topic of conversation in the midst of society or often referred to as a public issue. According to Kotler, every activity as well as actions offered by one party to another is always based on intangibles so that it does not result in any form of ownership. All production processes can be linked to one physical product. From this explanation, the notion of service can be interpreted as the behavior of producers to meet consumer needs for satisfaction.cOne of them is the Kuantan Hilir Seberang District Office, Kuantan Singingi Regency. The Kuantan Hilir Seberang District Office, Kuantan Singingi Regency is one of the Camat Offices in Kuantan Singingi Regency which is also in charge of providing services to the community. However, in its implementation, employees who provide services to the public are thought to be less transparent and less responsible for their duties and responsibilities. This can be seen, where there are still employees who do not explain to the public about the process of a service. An example is the time in making a land certificate (SKT) where the community is asked to pay a large amount of money, but the rules for the use and payment are not explained in detail.This type of research is qualitative by using interview, documentation, and observation data collection methods. Based on the results of research in the field, it can be seen that the accountability and transparency of public services at the downstream Kuantan subdistrict office opposite the Kuantan Singingi Regency has been carried out quite well.