ANALISIS KUALITAS PELAYANAN PENGUJIAN KENDARAAN BERMOTOR PADA DINAS PERHUBUNGAN KABUPATEN KUANTAN SINGINGI

Abstract

Public service is the completion of official duties carried out by employees to achieve a goal in accordance with the guidelines determined by the agency. This research was conducted at the motor vehicle testing services section at the Kuantan Singingi Regency Transportation Service. The purpose of this research is to find out and analyze the Analysis of Motor Vehicle Testing Services at the Kuantan Singingi Regency Transportation Service. The type of research used in this research is qualitative research, the author determines the entire population as a sample. The technique used in sampling is purposive sampling technique. The informants in this research were 22 employees and members of the public at the Kuantan Singingi Regency Transportation Service Office. Data collection techniques used in this research are quissioner, observation and documentation.Based on the results of field research, it can be seen that the motor vehicle testing service at the Kuantan Singingi Regency Transportation Service has been running quite well.