KUALITAS PELAYANAN PENGGUNA BADAN PENYELENGGARAAN JAMINAN SOSIAL(BPJS) KESEHATAN RAWAT INAP DI RUMAH SAKIT UMUM DAERAH TELUK KUANTAN KABUPATEN KUANTAN SINGINGI

Abstract

 This research was conducted at the Teluk Kuantan Regional General Hospital, Kuantan Singingi Regency and research activities were carried out in February 2024. This research aims to find out what the quality of health services is for participants of the Social Security Administering Agency at the Teluk Kuantan Regional General Hospital and what aspects are needed. Influence the quality of health services for participants of the Social Security Administering Agency at the Teluk Kuantan Regional General Hospital by using service quality indicators, namely 1. Tangible (direct evidence) 2. Responsiveness (reliability) 3. Assurance (guarantee) 4. Emphaty (concern). Based on the results of the research recapitulation of respondents' responses regarding the four indicators of respondents' responses being in the quite Not Good, it can be concluded that the quality of health services for inpatient BPJS Health participants at the Teluk Kuantan Regional General Hospital, Kuantan Singingi Regency is categorized as not Good in providing services.