Analisis Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional-Lapor Pada Dinas Komunikasis Informatika Statistik Dan Persandian Kabupaten Kuantan Singingi

Abstract

Public services are a basic need of society that must be met by the government. To fulfill these basic needs, a person's performance in providing services is very much needed. The better the government's performance in providing public services, the more satisfaction it will create for the community as service recipients. This research aims to analyze the National Public Service Complaint Management system at the Kuantan Singingi Regency Communication and Information Service. Which is a place to convey aspirations or complaints to the community. This research is a qualitative descriptive survey with a total of 9 informants. The informants were taken based on sampling techniques. Based on the recapitulation of answers from informants regarding how the National Public Service Complaint Management System is managed at the Kuantan Singingi Regency Information, Statistics and Coding Communication Service, it can be seen that the SP4N-Lapor program can be categorized as not being implemented well.