ANALISIS KEPUASAN WAJIB PAJAK TERHADAP PELAYANAN KANTOR SISTEM ADMINISTRASI MANUNGGAL SATU ATAP KABUPATEN KUANTAN SINGINGI

Abstract

This study was conducted at the office ofe the one roof administration system(SAMSAT)of kuantan singing regency.the purpose of the expectatios and reality of taxpayer satisfaction with the motor vehicle tax service carrued out by SAMSATand whether taxpayers felt good about the services provided.thid study is a case study. Data where obtained by conducting observations and questionnaires distributed to motor vehice taxpayer at the kuantan singingi SAMSAT office.the assegment category is very good 8,5 people. For the good assessment category 11,5 people, for the fairy good assessment category12.6 people, for less good assessment category 10.5 people,for the very bed category 1.9 people, the everage respondent response was 3.28% whice was in the interval of 2.80-3.69, this shows that the recapitulation of respondent responses to employe performance at the one-stop integrated administration system office in kuantan singing regency is quite good. Of the 5indicators,there are 2 indicators thet have a fairy low average compared to other indicators.