OPTIMALISASI PELAYANAN PEGAWAI DI LOKET PERBENDAHARAAN DAN KASDA KANTOR BADAN PENGELOLA KEUANGAN DAN ASET DAERAH KABUPATEN KUANTAN SINGINGI

Abstract

This research was conducted at BPKAD Kuantan Singingi. This research aims to find out about Optimizing Employee Performance in Improving Service Quality at the regional treasury and cash counters at the Kuantan Singingi BPKD Office. The informants in the research were 8 people using purposive sampling and saturated sampling. The author found that there was a problem that the Optimization of Employee Services at the regional treasury and cash counters at the Kuantan Singingi Regional Financial and Asset Management Agency (BPKAD) Office was not yet effective. This research uses descriptive qualitative research methods. Researchers analyzed data from various sources obtained from the field using data collection methods by conducting interviews, observation and documentation. In this research, it can be concluded that the optimization of employee services at the regional treasury and cash counter at the Kuantan Singingi Regency Regional Financial and Asset Management Agency office has been running quite well but is not yet optimal. This can be seen from the results of the author's interviews with informants in the field.