IMPLEMENTATION OF ELECTRONIC REVENUE AT THE REGIONAL REVENUE AGENCY OF KUANTAN SINGINGI REGENCY

Abstract

Digitalization in public services is an innovation that can make administrative and service processes more effective and efficient, including in tax services. This study aims to identify and analyze the implementation of Electronic Revenue. The research was conducted at the Regional Revenue Agency of Kuantan Singingi Regency. This study uses four indicators from the book (Indriyani, 2020), namely E-Leadership, Infrastructure, Information Management, and Resources. The research applied a mixed-method approach with 18 respondents. The results of the study show an average score of 4.39, which falls into the "very good" category, indicating that Electronic Revenue has been well implemented.