Evaluation of HRMS Success Using DeLone & McLean (2003)
Abstract
Digital transformation has become a strategic step to improve
operational efficiency, particularly in human resource management.
PT XYZ, which has implemented HRMS, faces challenges such as
system errors that disrupt the company's mission to enhance
employee welfare. This study aims to evaluate the success of HRMS
implementation at PT XYZ using the DeLone and McLean (2003)
model, which includes six dimensions: system quality, information
quality, service quality, usage, user satisfaction, and net benefits. A
quantitative approach with PLS-SEM is used, and data is obtained
through a survey. The sample consists of 211 respondents selected
through simple random sampling. The analysis results show that
system quality, information quality, and service quality significantly
affect usage and user satisfaction, which contribute to the net benefits
experienced by the organization. However, system quality does not
significantly affect user satisfaction, and net benefits do not
significantly affect usage. These findings provide insights for PT
XYZ to improve the quality of HRMS and optimize system usage.
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