Design and Development of a Web-Based Customer Queue Information System on a Local Area Network Using PHP (Case Study: PT BPD Jambi Sharia Branch)
Abstract
Optimal customer service is a key factor in improving banking service quality. At PT BPD Jambi Sharia Branch, queue management is still conducted manually using paper-based queue numbers, which is inefficient and prone to errors. This study aims to design and develop a web-based customer queue information system operating on a local area network (LAN). The system was developed using the Waterfall method, including requirement analysis, system design, implementation, and testing. The technologies used are PHP and MySQL as the database. The system is designed without a login mechanism because it is intended for use in a controlled internal environment. The results show that the system improves service efficiency, simplifies queue management, and reduces errors in queue calling. Therefore, this system supports the digitalization of customer service in the banking environment. Furthermore, the system is expected to enhance operational accuracy, accelerate service time, and provide a more organized queue experience for customers at the branch and improve overall system performance.
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References
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