Evaluation of User Experience Information Systems Using Heuristic Evaluation (Case Study of STMIK Amik Riau Student Portal)
Abstract
The academic information system is an important system to supports lecture activities. Is used by almost all elements in the university, both students, lecturers, staff and leaders. This research uses Heuristic Evaluation as an inference method to assess the components of learnability, efficiency, memorability, errors, and satisfaction. for various cases, such as designing academic and corporate websites with reference to these problems, it is necessary to evaluate the usability of STMIK Amik Riau information system. STMIK Amik Riau implements an integrated information system to support fast and real-time information management processes of STMIK Amik Riau information system includes various services such as E-KRS, E-KTM, E-EDOM, and other information. The aim is to identify problems related to the usability of the website. The data collection method in this research was carried out using questionnaire, containing a list of questions distributed via google form to respondents, its about 100 students of STMIK Amik Riau. Based on the analysis conducted using the Heuristic Evaluation method, the evaluation results of STMIK Amik Riau web portal have met the usability criteria with an average of 78.71915% where P > 60% and provides user satisfaction in accessing STMIK Amik Riau web portal. STMIK Amik Riau's web interface design is quite good. These results are based on the results of Likert scale score which states that the respondents agree.
Downloads
References
[2] W. Dimuksa, P. D. Abda’u, and J. Karaman, “Usability Evaluation pada Website STKIP PGRI Pacitan,” Semnasteknomedia Online, vol. 4, no. 1, pp. 115–120, 2016, [Online]. Available: https://ojs.amikom.ac.id/index.php/semnasteknomedia/article/view/1317/1241.
[3] M. B. Wiryawan, “User Experience (Ux) sebagai Bagian dari Pemikiran Desain dalam Pendidikan Tinggi Desain Komunikasi Visual,” Humaniora, vol. 2, no. 2, p. 1158, 2011, doi: 10.21512/humaniora.v2i2.3166.
[4] A. Kurniawan, R. I. Rokhmawati, and A. Rachmadi, “Evaluasi User Experience dengan Metode Heuristic Evaluation dan Persona (Studi pada : Situs Web Dalang Ki Purbo Asmoro),” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 2, no. 8, pp. 2918–2926, 2018, [Online]. Available: http://j-ptiik.ub.ac.id.
[5] D. I. Sensuse and S. H. Prayoga, “Analisis Usability Pada Aplikasi Berbasis Web Dengan Mengadopsi Model Kepuasan Pengguna (User Satisfaction),” J. Sist. Inf., vol. 6, no. 1, p. 70, 2012, doi: 10.21609/jsi.v6i1.278.
[6] D. Caesaron, “Evaluasi Heuristic Desain Antar Muka (Interface) Portal Mahasiswa (Studi Kasus Portal Mahasiswa Universitas X),” J. METRIS, vol. 16, no. 1, pp. 9–14, 2015, [Online]. Available: http://ojs.atmajaya.ac.id/index.php/metris/article/view/288/241%0Ahttp://ojs.atmajaya.ac.id/index.php/metris/article/view/288.
[7] P. Krisnayani, K. R. Arthana, and G. M. Darmawiguna, “Analisa Usability Pada Website UNDIKSHA Dengan Menggunakan Metode Heuristic Evaluation,” J. Pendidik. Teknol. dan Kejuru., vol. 16, no. 1, p. 98, 2019, doi: 10.23887/jptk-undiksha.v16i1.18171.
[8] S. K. Hendra and S. K. Yulyani Arifin, “Web-based Usability Measurement for Student Grading Information System,” Procedia Comput. Sci., vol. 135, pp. 238–247, 2018, doi: 10.1016/j.procs.2018.08.171.
[9] E. Kiliç Delice and Z. Güngör, “The usability analysis with heuristic evaluation and analytic hierarchy process,” Int. J. Ind. Ergon., vol. 39, no. 6, pp. 934–939, 2009, doi: 10.1016/j.ergon.2009.08.005.
[10] K. Aelani and Falahah, “Pengukuran Usability Sistem Menggunakan Use Questionnaire,” Semin. Nas. Apl. Teknol. Inf. 2012 (SNATI 2012), vol. 2012, no. Snati, pp. 15–16, 2012.
[11] B. A. Mustikaningtyas, M. C. Saputra, and A. Pinandito, “Analisis Usability Pada Website Universitas Brawijaya Dengan Heuristic Evaluation,” J. Teknol. Inf. dan Ilmu Komput., vol. 3, no. 3, p. 188, 2016, doi: 10.25126/jtiik.201633194.
[12] M. Huda, “EVALUASI USABILITY WEBSITE STIE PUTRA BANGSA SEBAGAI MEDIA INFORMASI PERGURUAN TINGGI Rumusan Masalah Batasan Masalah di Evaluasi usability kepada mahasiswa sebagai salah satu pengguna dari website Sekolah Tinggi Ilmu Ekonomi Putra Bangsa . Evaluasi usabi,” Ekon. J. Tek. D A N Vol, Inform., vol. 6, no. 2, pp. 9–19, 2018.
[13] J. Nielsen, “10 usability heuristic for user interface design.,” 2013.
[14] J. Nielsen and R. Molich, “Heuristic evaluation of user interfaces,” Conf. Hum. Factors Comput. Syst. - Proc., no. April, pp. 249–256, 1990, doi: 10.1145/97243.97281.
[15] E. Purnamasari, H. Wijayanti, Y. Alqadri, D. A. Rahayu, and F. Y. Supomo, “Evaluasi Website JobsDB Mobile dengan Metode Usability Heuristic,” Semin. Ilm. Nas. Komput. dan Sist. Intelejen, vol. 7, pp. 123–130, 2012.
[16] H. S. Sutedjo, S. Wignjosoebroto, and A. Rahman, “Perancangan web interface Institut Teknologi Sepuluh Nopember (ITS) dengan memperhatikan aspek usability,” J. Tek. ITS, vol. 1, no. 1, pp. 494–497, 2012.
[17] T. K. Ahsyar, Husna, and Syaifullah, “Evaluasi Usability Sistem Informasi Akademik SIAM Menggunakan Metode Heuristic Evaluation,” Semin. Nas. Teknol. Informasi, Komun. dan Ind., vol. 11, no. November, pp. 163–170, 2019.
[18] H. Utomo, E. Muh, A. Jonemaro, and M. T. Ananta, “Perbandingan Usabilitas Aplikasi Taxi Online Android ( Grab-car dan Uber ) Menggunakan Unified Theory of Acceptance and Use of Technology ( UTAUT ),” J. Pengemb. Teknol. Inf. dan Ilmu Komput. Vol., vol. 1, no. 12, pp. 1708–1717, 2017.
[19] T. K. Ahsyar and D. Afani, “Evaluasi Usability Website Berita Online Menggunakan Metode Heuristic Evaluation,” J. Ilm. Rekayasa dan Manaj. Sist. Inf., vol. 5, no. 1, p. 34, 2019, doi: 10.24014/rmsi.v5i1.7373.
[20] D. Rusvinasari, A. Setyanto, and M. R. Arief, “Analisis User Interface pada Aplikasi Mobile Pelaporan Online Menggunakan Heuristic Evaluation,” Respati, vol. XV, pp. 12–20, 2020, [Online]. Available: http://jti.respati.ac.id/index.php/jurnaljti/article/view/326.
[21] I. G. A. A. Diah Inrayani, I. P. A. Bayupati, and I. M. S. Putra, “Analisis Usability Aplikasi iBadung Menggunakan Heuristic Evaluation Method,” J. Ilm. Merpati (Menara Penelit. Akad. Teknol. Informasi), vol. 8, no. 2, pp. 89–100, 2020.
[22] A. W. A. Wibowo, “Analisis Usabilitas Pada Aplikasi Mandiri Online,” J@ti Undip J. Tek. Ind., vol. 15, no. 1, p. 11, 2020, doi: 10.14710/jati.15.1.11-19.
[23] D. Sulistyaningrum, H. Tolle, and ..., “Evaluasi dan Perbaikan User Experience Pada Aplikasi Mobile UB TV Dengan Metode Heuristic Evaluation dan Usability Testing,” … Teknol. Inf. dan …, vol. 3, no. 7, pp. 6294–6302, 2019, [Online]. Available: http://j-ptiik.ub.ac.id/index.php/j-ptiik/article/download/5685/2701.
[24] R. Firmansyah, “Evaluasi Heuristik Pada Desain Interface Aplikasi My Indihome,” Semin. Nas. Ilmu Pengetah. dan Teknol. Komput., pp. 69-INF.76, 2016, [Online]. Available: https://konferensi.nusamandiri.ac.id/prosiding/index.php/sniptek/article/view/19.
[25] S. I. Irwan, I. S. Sitanggang, and B. Mustafa, “Analisis Usabilitas Sistem Informasi Manajemen Penerimaan Koleksi Deposit Di Perpusnas Berdasarkan Pendekatan Evaluasi Heuristik,” J. Pustak. Indones., vol. 14, no. 1, pp. 33–42, 2015.
[26] D. Sugiyono, Metode Penelitian Kuantitatif dan R & D. Bandung, 2010.
Copyright (c) 2021 Heru Satria Surya, Benino Giordiola Millenio, Junadhi Junadhi, Silvyana Dwi Putri
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This is an open-access article distributed under the terms of the Creative Commons Attribution-ShareAlike 4.0 International License which permits unrestricted use, distribution, and reproduction in any medium. Users are allowed to read, download, copy, distribute, search, or link to full-text articles in this journal without asking by giving appropriate credit, provide a link to the license, and indicate if changes were made. All of the remix, transform, or build upon the material must distribute the contributions under the same license as the original.